So a pretty awesome thing happened this week, awesome enough that I have to tell you about it. I have been looking forward to the fall installment of ‘Roid Week, now that I have a polaroid camera of my own, and I’ve (sort of) gotten past my fear of actually using it. Polaroid week only comes around twice a year, and after following along, I was really jazzed about getting to participate.

Except … my un-airconditioned apartment pretty much ruined my Silver Shade film from the Impossible Project. Or, the combined powers of my fear of doing the wrong thing and the extreme sensitivity to temperature of the film itself combined to ruin the film. But I didn’t find this out until the start of this week, when I took a few pictures and they turned out like this:

And while the swirls are actually really interesting in their own right, I was bummed. And I said so on twitter, just because I was so disappointed. I was shocked when I got a reply from the Impossible Project itself, telling me to call their store in NYC, because they could help me out. For real?

Yes, for real. I talked to Anne, who was super nice, and offered to send me a new pack, and quickly, in the hopes that I could still participate in Polaroid Week after all. This is the kind of amazing (completely unexpected) customer service that you hear about, but don’t really ever experience. I mean, I sort of ruined the film by my own stupidity (or lack of knowledge, perhaps…) so getting another chance was kind of the last thing I expected. I came home to a box from the Impossible Project Space in NYC last night, and was shocked again, because it contained not one but two packs! (They duplicated my original order, which was for two packs, and I’m sooo happy, because I can’t imagine my second pack escaped the swirly chemical fate of the first one.)

So I just wanted to say thank you HUGELY to Anne and the Impossible Project and their general awesomeness. I mean, they were awesome before.. but it just goes to show how the internet can be a pretty wonderful place.